Return & Refund Policy  

At purplebreeze, we are dedicated to delivering a seamless and delightful shopping experience, understanding that there may be occasions where a return or exchange is necessary. Our Refund Policy is crafted to guide you through this process and prioritize your satisfaction.  

Eligibility for Refund     

For a refund, the item must be in its original condition, unused, and with all tags attached. The return must be initiated within 48 hours from the date of delivery.  

Non-Refundable Items     

Certain items, including intimate wear, accessories, and personalized/customized products, are non-refundable due to hygiene and personalization reasons.  

Returns Process     

To initiate a return, log in to your account and navigate to the "My Orders" section. Follow the instructions provided to generate a return request, clearly stating the reason and attaching necessary documentation. Our customer support team will review your request and guide you through the return process.  

Refunds (If Applicable)     

After receiving your returned item and completing the inspection, we'll send an email confirming its reception. The email will notify you of the approval or denial of your refund request. Please expect a processing time of approximately (5-7) five to seven days for your refund to be processed.  

Feel free to contact us with any questions or concerns regarding your returns or refunds. Your satisfaction is our foremost priority, and we are dedicated to ensuring you have a seamless and enjoyable shopping experience.